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Refund Statement

Due to the nature of charity donations and because COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA regularly remits funds overseas to international programs, we are under no obligation to give refunds. Decisions on refunds will be at the discretion of COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA’s management.

 

If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.

 

Donations and Refunds

COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA accepts all donations in good faith, including monthly gifts to our Global Parent program. Whilst we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

  • We will refund if there was an error made by COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA or one of our agents
  • We may refund if the donor entered the wrong amount
  • We may refund if there are exceptional circumstances
  • Should an error in the donation amount be detected and a request for refund made after 90 days have expired, COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA regrets that we are unable to issue a refund.

 

COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor.

 

Change of Mind about your Donation

Once you have donated to COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA we cannot give refunds if you change your mind. For this reason that we ask that you make your decision to donate to us carefully.

 

Applying for a Refund

If you wish to apply for a refund please submit your request by providing your full name, full mailing address and phone number. Please include details of how you made the donation, the date and amount given and the circumstances justifying your request. Upon receipt, we will review your application and respond within 5 business days.

Approval of refunds
If the donation amount is over $1,000 and/or exceptional circumstances are present, a refund request must be escalated and approved by the COO and Fundraising Director.

 

 

Please send your request in writing to:

 

COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA
PO BOX 393 Southgate, Sylvania 2224
NSW, Australia
Tel: (612) 9589 2293
Fax: (612) 8456 5905
E-MAIL: admin@copts.org.au

If you would like to contact COPTICARE RELIEF FUNDS ( COPTS) OF AUSTRALIA regarding any other query, please email us @ admin@copts.org.au or call on(612) 9589 2293